Frequently Asked Questions
Everything you need to know about our premium leather goods.
What type of leather do you use for your products?
We exclusively use high-quality full-grain and top-grain bovine leather, sourced from sustainable tanneries to ensure durability and a beautiful natural patina over time.
How should I care for my leather items?
To maintain the quality, we recommend cleaning with a soft, damp cloth and applying a specialized leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture.
How long does shipping take?
Standard domestic orders typically arrive within 5-7 business days. International shipping varies by location but generally takes between 10-14 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or embossed items are final sale and cannot be returned.
Do you offer a warranty on your products?
Yes, all of our leather goods come with a 1-year limited warranty covering manufacturing defects in hardware and stitching.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.